Shipping policy
TO TRACK
We are committed to delivering products that meet your expectations. If you require any assistance in understanding our shipping policy, please don’t hesitate to call our helpline +919518729570
SHIPPING
Free national shipping is available for prepaid orders above ₹100. For orders that are equal or lower than ₹1000, a convenience charge of ₹10 applies in delivery in Pune. For orders that are equal or lower than ₹1000, a convenience charge of ₹30 applies in delivery outside Pune in Maharashtra. For orders that are equal or lower than ₹1000, a convenience charge of ₹40 applies in delivery in outside Maharashtra in India.
o In the rare case, due to technical issue at bank/payment partner if the amount has been deducted from your account however your order status continues to show as pending payment or payment failed, please do not worry. Your money is safe. Simply write to us on contact@hatkecart.com or whatsapp us at https://wa.me/919518729570 and we will look into it on priority.
o Orders once packed or shipped CANNOT be cancelled/modified.
To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies. However, due to COVID-19, delivery timelines have been impacted.
o For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
o Under normal circumstances, we deliver products within 5 business days of the order being confirmed. If you’re in a Non-Metro, all products usually reach you within a time span of 3 to 12 days, and for very remote locations, though extremely rare, the time for deliveries may exceed 12 days.
Note: These timelines do not apply for custom orders, special orders or pre-order bookings. The timelines for each of these will be different and individually mentioned in the product description.
o All items are shipped within 3-7 working days of receiving the order. In the unlikely event that we are not able to ship your complete order within 7 days of the order, we shall cancel the unshipped part of the order. In such a case, your payment for the unshipped items in your order shall be refunded, in the manner you have made the payment. The refund will be done as soon as possible and we, at NUTRI & HATKE, are committed to it.
o If you believe that the product is not received in perfect condition or if the packaging has been tampered with or damaged before accepting delivery of the goods, please refuse to take the package, and call us on +919518729570 (9.30 AM – 6 PM) or mail us at contact@hatkecart.com, mentioning your order reference number. We shall make our best efforts to ensure that a replacement is made to you at the earliest.
INTERNATIONAL SHIPPING
NUTRI & HATKE ships to over 5000 cities across and to almost every part of the world.
o Shipping on international orders is at actuals to be paid by the customer. Also, the customer must bear import/customs duty in case applicable in the destination country.
o International Shipping Charges: Shipping charges will be calculated based on destination & order weight at the time of checkout.
o Orders will be dispatched only post receipt of the entire bill value.
o Orders once shipped CANNOT be modified.
o We advise you to attend a video call to understand the product before purchase.
o For any return/ replacement, customer will have to bear the shipping cost.
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Refund: In case if returns, the paid amount will be refunded excluding the delivery fee.
Grievance Officer:
Rupesh Kulkarni
Phone Number: +919011049458
Email id: contact@hatkecart.com
